What do I do if my Performance One® Prepaid Card is lost or stolen?

Call Performance One® Prepaid Card Services toll-free at 844-815-1852 immediately. Lost or stolen cards can be reported 24 hours a day, seven days a week. Performance One® Customer Service (800-478-9311) can also assist you Monday through Friday, 7:00 am to 7:00 p.m. Central Time. Your card account will be cancelled and a new Performance One® Prepaid Card issued. It is important that you report a lost or stolen Performance One® Prepaid Card promptly. Until you call to report the incident anyone who has your Performance One® Prepaid Card can use it. You will receive a new Performance One® Prepaid Card in the mail within seven to ten business days. A service fee will apply. Expedited shipping can be requested for an additional fee.  See Cardholder Agreement for a full list of fees.